Returns & Exchanges
We want you to be completely satisfied with your Audien Hearing purchase, which is why we offer a 45-day risk-free trial on all our hearing products. If you are not satisfied with your fit or performance, we provide a straightforward return and exchange process to ensure your peace of mind.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process within 45 days of delivery.
Prepare Your Package
Securely pack the hearing devices, charging case, and all original accessories into the provided packaging to ensure they are protected during transit.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location at your convenience.
Receive Your Refund
Once our quality assurance team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing