Frequently Asked Questions
Everything you need to know about your Audien experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund, no questions asked.
Do the products come with a warranty?
Yes, all our devices include a 1-year manufacturer's warranty that covers any defects in materials or workmanship.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal and Apple Pay.
Are the devices discreet and comfortable to wear?
Absolutely. Our products are designed with a low-profile aesthetic to be virtually invisible and feature medical-grade silicone tips for all-day comfort.
Do I need a prescription to make a purchase?
No prescription or professional fitting is required. Our devices are designed to be ready to use right out of the box.